1. Acceptance of Terms
By accessing or using our service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
2. Service Description
We provide a mockup generation service that allows users to create and export visual mockups. The service includes:
- Ability to purchase credits for exports
- Local image processing in your browser
- Access to our template library and animations
3. Credits and Payments
3.1 Payment Processing and Merchant of Record
Our order process is conducted by our online reseller the service.com. the service.com is the Merchant of Record for all our orders. the service provides all customer service inquiries and handles returns.
All payments are processed securely through the service. By making a purchase, you agree to the service's terms and conditions. the service accepts various payment methods including credit cards and other payment options available in your region.
3.2 Credit System
- Each export requires one credit
- Credits are non-transferable
- Credits do not expire unless the service is terminated
3.3 free access
We offer monthly free access plans that provide unlimited exports:
- free access are billed monthly and renew automatically
- You can cancel your free access at any time through your the app or by accessing the the service Customer Portal
- When you cancel, your free access will remain active until the end of the current billing period
- No refunds are provided for partial free access periods after cancellation
- If you cancel, you will lose access to unlimited exports at the end of your billing period
- free access automatically renew unless canceled before the renewal date
3.4 Refund Policy
We offer refunds under the following conditions:
- Technical issues preventing service usage
- Unsatisfactory results within 14 days of purchase
- Unused credits within 14 days of purchase
For unsatisfactory results:
- You may send proof of the unsatisfactory results to info@freemockup.video
- We will review your case and either:
- Add new credits to your account, or
- Process a full refund if the issue cannot be resolved
Refunds may not be provided for:
- Used credits (credits must be unused to qualify for a refund)
- Credits purchased more than 14 days ago
- Service termination (as per section 8)
4. User Content and Rights
4.1 User Content
You retain all rights to the content you create using our service. We do not claim ownership of your exported mockups.
4.2 Service Assets
While you own your created content, you may not:
- Resell or redistribute our template files or animations
- Reverse engineer our service or assets
- Use our service to create content that infringes on others' rights
5. Account Management
5.1 Eligibility
You must be at least 16 years old to use our service.
5.2 Account Responsibilities
- Maintain accurate account information
- Keep your account credentials secure
- Notify us of any unauthorized access
5.3 Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate these terms
- Engage in fraudulent activity
- Remain inactive for 12 months
6. Service Availability
While we strive to maintain continuous service availability, we do not guarantee uninterrupted access. We will:
- Make reasonable efforts to maintain service uptime
- Provide notice of planned maintenance when possible
- Work to resolve any service interruptions promptly
7. Intellectual Property
Our service, including templates, animations, and website design, is protected by intellectual property laws. You may not:
- Copy or modify our service or assets
- Use our service for any illegal purposes
- Attempt to access our service through unauthorized means
8. Service Termination
In the event of service termination:
- We will provide at least 30 days' notice
- Unused credits will not be refundable
- You will have the opportunity to export your content
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for credits in the last 12 months
- We are not responsible for any loss of data or content
10. Changes to Terms
We may modify these terms at any time. We will notify you of significant changes via email or website notice. Continued use of the service after changes constitutes acceptance of the new terms.
11. Contact Information
For questions about these terms, please contact us at:
Studio Friday AB
Organization Number: 559556-1423
Email: info@freemockup.video
12. Governing Law
These terms are governed by the laws of Sweden, without regard to its conflict of law provisions.
Last updated: June 16, 2025